Privacy Policy

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using this website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Company or business name
  • Any information you provide through our contact forms

Automatically Collected Information

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Device type

Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and analyze website traffic.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and communicate with you
  • Provide and improve our services
  • Personalize your experience on our website
  • Analyze website performance and usage
  • Comply with legal obligations

We do not sell your personal information.

4. Sharing Your Information

We may share your information with:

  • Service providers (e.g., hosting, analytics tools like Google Analytics)
  • Legal authorities if required by law

All third-party providers are required to protect your information.

5. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse.

Your data may be stored or processed in Canada or other countries where our service providers operate.

6. Your Rights (PIPEDA)

Under Canadian privacy laws, you have the right to:

  • Access your personal information
  • Request corrections to your data
  • Withdraw consent at any time (subject to legal limitations)

To make a request, contact us using the details below.

7. Cookies

We use cookies to:

  • Understand how visitors use our website
  • Improve functionality and performance

You can control or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@neoux.ca
Location: Edmonton, Alberta, Canada

FAQ

Do you offer fixed packages or custom solutions?

We offer flexible, customizable packages. You can choose from a range of services and we’ll build a package that fits your needs, goals, and budget—no unnecessary extras. Visit Web Packages to learn more.

How do I get started?

It starts with a conversation. We’ll learn about your business, understand your goals, and recommend the best approach. From there, we define the scope, align on budget, and move forward. Contact us to learn more.

What UX services do you provide?

Neonia UX Studio provides a range of UX and digital consulting services designed to help businesses create modern, user-focused experiences. Our services include UX design, UI design, website strategy, service design, WordPress development, SEO optimization, branding, digital consulting, and customer journey mapping. We focus on creating websites and digital experiences that are visually engaging, easy to use, and aligned with business goals.

How much does web design cost in Edmonton?

Website design costs in Edmonton can vary depending on the size of the website, the number of pages, custom functionality, SEO requirements, branding needs, and integrations. Smaller business websites typically start around basic package pricing, while larger custom websites with advanced UX strategy, SEO, custom design systems, and integrations may require a larger investment. Neo UX Studio offers flexible packages and custom solutions tailored to different business needs and budgets. Visit Web Packages to learn more.

Do you build WordPress websites?

Yes. Neonia UX Studio specializes in custom WordPress website design and development. We build responsive, modern, and easy-to-manage WordPress websites that are optimized for performance, SEO, accessibility, and mobile devices. We also provide support with website updates, SEO optimization, analytics setup, speed optimization, and ongoing website improvements.

What industries do you specialize in?

Neonia UX Studio works with businesses, organizations, and professionals across multiple industries, with particular experience in healthcare, digital services, consulting, community organizations, technology, and small businesses. Our background in UX strategy and service design allows us to create digital experiences that are user-focused, accessible, and aligned with real customer and organizational needs.

How long does a typical website project take?

Project timelines depend on the complexity and scope of the website. Smaller websites may take a few weeks, while larger custom projects with advanced UX strategy, branding, SEO, and custom development can take several months. Every project begins with planning and discovery to establish clear timelines and deliverables.

Can you redesign an existing website?

Yes. All websites are built with SEO best practices in mind, including mobile responsiveness, structured headings, image optimization, metadata setup, performance optimization, and Google indexing support. We also offer additional SEO services for businesses looking to improve search rankings and online visibility.

Do you offer ongoing website support?

Absolutely. We can modernize existing websites by improving the user experience, updating branding, enhancing performance, optimizing SEO, and rebuilding outdated systems into more modern and manageable platforms.