Terms & Conditions

1. Acceptance of Terms

By accessing and using this website or engaging our services, you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use our website or services.

2. Services

We provide services including, but not limited to:

  • Web design and development
  • UX and service design
  • SEO and digital optimization
  • Branding and identity
  • AI and automation integrations

All services are provided based on agreed scope, timelines, and deliverables.

3. No Guarantees

While we strive to deliver high-quality results, we do not guarantee specific outcomes, including but not limited to:

  • Search engine rankings
  • Website traffic increases
  • Conversion rates or business performance

Results may vary depending on multiple factors beyond our control.

4. Client Responsibilities

You agree to:

  • Provide accurate and complete information
  • Respond in a timely manner during projects
  • Review and approve deliverables within agreed timelines

Delays in communication may impact delivery timelines.

5. Payments

Payment terms will be outlined in individual project agreements.

Failure to complete payment may result in:

  • Suspension of services
  • Withholding of final deliverables

6. Intellectual Property

Unless otherwise agreed:

  • Final deliverables become the client’s property upon full payment
  • We reserve the right to showcase work for portfolio and marketing purposes

7. Third-Party Services

We may use third-party tools, platforms, or plugins (e.g., WordPress, hosting providers, analytics tools).

We are not responsible for:

  • Changes, outages, or issues caused by third-party services
  • Security vulnerabilities originating from third-party tools

8. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for any indirect, incidental, or consequential damages, including but not limited to:

  • Loss of revenue or profits
  • Business interruption
  • Data loss

Our total liability for any claim related to our services shall not exceed the amount paid for those services.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of our services
  • Content you provide
  • Your violation of any laws or third-party rights

10. Termination

We reserve the right to terminate or refuse service at our discretion if:

  • Terms are violated
  • There is misuse of our services
  • Communication or collaboration breaks down

11. Governing Law

These Terms shall be governed by the laws of the Province of Alberta and applicable Canadian laws.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services means you accept any changes.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@neoux.ca
Location: Edmonton, Alberta, Canada

FAQ

Do you offer fixed packages or custom solutions?

We offer flexible, customizable packages. You can choose from a range of services and we’ll build a package that fits your needs, goals, and budget—no unnecessary extras. Visit Web Packages to learn more.

How do I get started?

It starts with a conversation. We’ll learn about your business, understand your goals, and recommend the best approach. From there, we define the scope, align on budget, and move forward. Contact us to learn more.

What UX services do you provide?

Neonia UX Studio provides a range of UX and digital consulting services designed to help businesses create modern, user-focused experiences. Our services include UX design, UI design, website strategy, service design, WordPress development, SEO optimization, branding, digital consulting, and customer journey mapping. We focus on creating websites and digital experiences that are visually engaging, easy to use, and aligned with business goals.

How much does web design cost in Edmonton?

Website design costs in Edmonton can vary depending on the size of the website, the number of pages, custom functionality, SEO requirements, branding needs, and integrations. Smaller business websites typically start around basic package pricing, while larger custom websites with advanced UX strategy, SEO, custom design systems, and integrations may require a larger investment. Neo UX Studio offers flexible packages and custom solutions tailored to different business needs and budgets. Visit Web Packages to learn more.

Do you build WordPress websites?

Yes. Neonia UX Studio specializes in custom WordPress website design and development. We build responsive, modern, and easy-to-manage WordPress websites that are optimized for performance, SEO, accessibility, and mobile devices. We also provide support with website updates, SEO optimization, analytics setup, speed optimization, and ongoing website improvements.

What industries do you specialize in?

Neonia UX Studio works with businesses, organizations, and professionals across multiple industries, with particular experience in healthcare, digital services, consulting, community organizations, technology, and small businesses. Our background in UX strategy and service design allows us to create digital experiences that are user-focused, accessible, and aligned with real customer and organizational needs.

How long does a typical website project take?

Project timelines depend on the complexity and scope of the website. Smaller websites may take a few weeks, while larger custom projects with advanced UX strategy, branding, SEO, and custom development can take several months. Every project begins with planning and discovery to establish clear timelines and deliverables.

Can you redesign an existing website?

Yes. All websites are built with SEO best practices in mind, including mobile responsiveness, structured headings, image optimization, metadata setup, performance optimization, and Google indexing support. We also offer additional SEO services for businesses looking to improve search rankings and online visibility.

Do you offer ongoing website support?

Absolutely. We can modernize existing websites by improving the user experience, updating branding, enhancing performance, optimizing SEO, and rebuilding outdated systems into more modern and manageable platforms.